Part 1 What's The Problem? I suppose most people don't understand why I make such a fuss about repair estimates. How difficult can it possibly be to tell a customer how much a particular repair on their car is going to cost? I guess, from the perspective of an average consumer living in a perfect world where unicorns gallop across rainbows and shit daisies, there is nothing difficult about it. Just say how much. What's the problem? Well, in that perfect world, all cars are,